Decoding the What, Why and How

…of Property Management


Yes we subscribe to the premium packages for the most prominent internet portals being, and, thereby giving our properties priority listing which results in maximum exposure and leasing of your property 90 times faster.

We advertise on all major internet portals including our own and via all of our social media channels.


Property management fees are generally charged as a percentage of the weekly rental income.

We keep our fees within the market scale, with variations within this range being attributed to location of the property, the rent that is being achieved and how many properties you place with us.

We pride ourselves on being competitive with our fees, but we’re also not afraid to say that we are not necessarily the cheapest out there. We strive to set the benchmark for communication, professionalism and providing all of our investors with a stress free experience. We are highly qualified and have extensive experience in the industry, thus we do not provide a cheap, inferior service. We are here to look after your greatest asset and we do so with pride.

Usually utilities are not included in your rental amount. You are responsible for paying your rent and all outgoing utilities when you lease a rental property including any connection fees. It is also your responsibility as the resident to connect your utilities, including water, gas, electricity and any other you may require at your cost.  A small number of rental properties do have outgoings included however this will be spelt out in the marketing.


Most definitely. Open homes are scheduled at least twice weekly (once during the week and Saturday). Private inspections will be scheduled should anyone wishes to view the property outside the scheduled times.

Screening begins from the moment the prospective tenant makes an enquiry. Feedback and background information will be gathered through meeting with them in person, routine checks including rental history and previous database checks etc. Should there be a bad instinct about the prospective tenant, we will not be proceeding with their application. This is the most crucial part of any screening. Our main objective is to match the tenant not only to the property, but also to the Owner. This proves for a seem less tenancy and sees us maintaining our Zero Arrears and Zero vacancy factor.


The time it takes to rent your home depends on market conditions. However, in recent years it has averaged between a few days and 21 days. Keep in mind, that the overriding factor in renting, is to not only find tenants, but to find the right tenant. This may not be the first one who applies for the property.

To make the time as short as possible, we put your rental home into our system as soon as it is “rent ready and loaded up in the various internet portals complete with full colour professional photos.

We understand how important the time factor is, especially when there are mortgages to pay, so we also conduct viewings of your property after hours and at times to suit tenants. We make sure no one is missed!

Once again, this comes down to having selected the suitable tenant, who can both afford the rent and is a rightful candidate. Tenant education is also a high priority for our team and we encourage open communication channels with all of our residents. This results in our constant 100% zero rental arrears over the first 5 days.

Disbursement are performed twice weekly into your bank account.

One of the key ingredients of a smoothly run investment property is having great tradespeople at your disposal. Having maintenance attended to quickly will stop small problems turning into costly issues and will also keep your tenants happy.  If you own an investment property, it’s important that you’re ready to deal with any problems that you could be faced with.

Here’s a list of the 20 most common maintenance issues you’re likely to face as a property investor:

  1. Faulty door locks
  2. Dripping taps or those that won’t turn off
  3. Leaking laundry and kitchen sinks
  4. Doors that don’t align in place as they tend to move
  5. Loose or broken door handles
  6. Leaking roofs
  7. A leaking hot water service
  8. There’s no hot water
  9. A blocked drain, blocked shower or blocked toilet
  10. Leaking shower roses or taps
  11. Power points and lights that are not working
  12. Ducted heating that only blows out cold air
  13. Broken down kitchen appliances
  14. Air conditioning that doesn’t work
  15. Curtains or blinds that are operating the way they are supposed to
  16. Carpets that are lifting and the joins or wearing in high traffic areas of the property
  17. Movement cracks in the ceiling or cornices
  18. A damaged letter box
  19. A remote control for the garage door that doesn’t work
  20. Overgrown shrubs, bushes and trees that need tending to.

Make sure you get the right tradespeople for the job and sit back and enjoy your investment as it continues to yield favourable returns.

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